FlatLoop Prime is the only paid service on FlatLoop. This policy explains when a refund is available, how to ask for one, and how long it takes to reach you.
1
Scope of this Policy
2
Nature of the Service
3
Cancellation
4
When you are entitled to a refund
5
When a refund will not be issued
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How to request a refund
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How refunds are processed
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Failed and pending payments
9
Grievance Redressal
10
Governing Law
Operator & Grievance Details
Published under the Consumer Protection (E-Commerce) Rules, 2020.
Legal nameSanju Innovation
GSTIN07ICLPK9984C1ZX
Websitehttps://flatloop.in
Customer care emailcontact@flatloop.in
Customer care phone+91 93107 20571
Grievance OfficerNitesh Kumar
Grievance emailcontact@flatloop.in
Complaints are acknowledged within 48 hours and resolved within one month. You may also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.
Have questions?
Our team is happy to help you understand our policies.